Sunday, December 4, 2016

Activating the Nano

So I had to fix this problem.  First I tweeted:


Then I emailed service@insta360.com:
I am in Canada.  What can't I activate this?
Six hours later Calvin, a technical support engineer at Insta360, emailed me back with instructions to send my receipt and serial number, which I did.

One minute later Calvin emailed me back:
The camera is unlocked now, please try it with iPhone again.
Hope you have a good day.
And it was a good day.  Because my Insta360 Nano worked.


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7 comments:

  1. UnknownJuly 14, 2017 at 6:05 AM

    Where can I find the serial number ? I can't acces it via the iPhone because the camera is not activated.. Thanks in advance.
    Regards.
    Laurent.

    ReplyDelete
  2. Chuck KahnJuly 14, 2017 at 8:44 AM

    It's on the package.

    ReplyDelete
    Replies
    1. UnknownMarch 18, 2018 at 5:50 AM

      on the back? which one?

      Delete
    2. Chuck KahnMarch 18, 2018 at 6:51 AM

      Yes on the back. I just emailed them a picture of the back of the box.

      Delete
  3. UnknownOctober 4, 2017 at 1:53 AM

    Hi Chuck Kahn,

    May I know are you using iphone on IOS11 for your Insta360 nano?

    ReplyDelete
    Replies
    1. UnknownOctober 5, 2017 at 2:33 AM

      After updating to IOS 11 on my iphone 7plus, I am facing problem with my videos which I have edited and export using the Insta360 nano app. The videos were all lagging (buffering).Did you face the same problem?

      Delete
    2. Chuck KahnMarch 18, 2018 at 6:10 AM

      Do you mean playback from the SD card or playback when copied to the iPHone? I always copy everything to the iPhone for best playback because I don't trust the SD card playback.

      Delete

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